Instructor Training Guide – Observing Attitude & Body Language

The ability to observe and interpret attitude and body language is a critical skill when hiring

Sales Development Representatives (SDRs). While resumes, assessments, and

interview responses provide valuable information, a candidate’s non-verbal

communication often reveals insights into their confidence, engagement,

professionalism, authenticity, coachability, and overall suitability for a sales role.

Successful SDRs must be able to build rapport, communicate effectively, adapt

to different personalities, and project confidence in conversations with prospects.

This Instructor Training Guide is designed to provide sales leaders,

managers, recruiters, and trainers with a structured framework

for observing, assessing, and interpreting attitude and

body language during the SDR hiring process, helping

organizations make more informed hiring decisions

and identify candidates who possess the

communication skills, professionalism, and

interpersonal qualities needed to thrive in a modern sales environment.

“Learning is not a one-time event—it is a continuous process that drives

growth, adaptability, and long-term success.”

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